SHIPPING

DELIVERY TIMES & RATES

 

UK (2nd class) – 3-5 working days                                                 £6.65
Europe (Standard) – 3-7 working days                                           £9.26
International (Tracked & Signed) – 5-14 working days                   £18.80

 

OUR TERMS

 

  1. THESE TERMS

 

1.1   These are the terms and conditions on which we supply products to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

 

1.2  We use natural ingredients to make our products which can contain allergens (such as nut products) and it is therefore essential before ordering our products you read the ingredients to ensure that the product is suitable for you and you should be aware of the following

 

1.2.1  Products containing honey are not suitable for vegans;

1.2.2  Products contain paraben free preservatives to ensure a durable shelf life;

1.2.3  Products containing African Black Soap may cause irritation to the eyes and excessive dryness to the skin and contains high levels of glycerine;

1.2.3  Some of our ingredients contain argan and sweet almond nut ingredients so please check the ingredients for nut oil traces prior to purchase – failure to do so before purchase will not be our responsibility;

1.2.4  All rinse off products (i.e. face and body washes and scrubs) should be kept away from direct contact with water as this may affect the product’s shelf life.

 

1.3  By submitting and order to us and purchasing our products, you recognise that products will contain natural ingredients that may cause sensitivity but, as our products contain a full list of ingredients, we will not be responsible for such occurrences.  We encourage those with sensitive skin to perform a patch test on the skin for possible reactions.

 

  1. INFORMATION ABOUT US AND HOW TO CONTACT US

 

2.1  We are Derma Organics by CFBP Limited, a company registered in England and Wales. Our company registration number is 10765234 and our registered office is at 47 Lord Kensington House, 5 Radnor Terrace, London W14 8BE.

 

2.2  You can contact us by telephoning our customer service team at +447376945479 or by writing to us at our registered office above, or emailing us at info@dermaorganicsbycfbp.com.

 

2.3  If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

 

2.4  When we use the words “writing” or “written” in these terms, this includes emails.

 

  1. OUR CONTRACT WITH YOU

 

3.1  Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

 

3.2  If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

 

3.3  We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

 

3.4  If you are purchasing our products or are requesting delivery outside of the UK, additional and/or differing terms will apply – please see clause 15.

 

  1. OUR PRODUCTS

 

4.1  The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

 

4.2  The packaging of the product may vary from that shown in images on our website.

 

  1. YOUR RIGHTS TO MAKE CHANGES

 

5.1  If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

 

5.2  If you wish for us to make a product specifically for you then please call us on +447376945479 or email us at info@dermaorganicsbycfbp.com and we will let you know if we can provide the product, and the cost of providing the product to you.

 

  1. OUR RIGHTS TO MAKE CHANGES

 

We may change the product to reflect changes in relevant laws and regulatory requirements.

 

  1. PROVIDING THE PRODUCTS

 

7.1  The costs of delivery will be as displayed to you on our website.

 

7.2  For products ordered on the website, we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.  For products that we make to your specific requirements, we will provide you with an estimate delivery date once we have accepted your order.

 

7.3  We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

 

7.4  If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

 

7.5  If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange deliver we may end the contract and Clause 10.2 will apply.

 

7.6  When you become responsible for the goods. The product will be your responsibility from the time we deliver the product to the address you gave us.

 

7.7  You own the product once we have received payment in full.

 

  1. YOUR RIGHTS TO END THE CONTRACT

 

8.1  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

 

(a)  If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced), see Clause 11.;

 

(b)  If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;

 

(c)  If you have just changed your mind about the product, see Clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

 

(d)  In all other cases (if we are not at fault and there is no right to change your mind), see Clause 8.6.

 

8.2  Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

 

(a)  we have told you about an upcoming change to the product or these terms which you do not agree to (see Clause 6.2);

 

(b)  we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

 

(c)  there is a risk that supply of the products may be significantly delayed because of events outside our control;

 

(d)  you have a legal right to end the contract because of something we have done wrong.

 

8.3  Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

 

8.4  You do not have a right to change your mind in respect of those products that we have made to your specific requirements or products where the packages have been opened or unsealed.  You have the right to inspect the products on delivery, but such inspection should be no more than you would expect if the goods were purchased in a store.

 

8.5  Where you do have the right to change your mind, you have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

 

8.8  Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see Clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered, and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

 

  1. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

 

9.1  To end the contract with us, please let us know by doing one of the following:

 

(a)  Phone or email. Call customer services on +447376945479 or email us at info@dermaorganicsbycfbp.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

 

(b)  Online. Complete the form at the end of this document or email it to us.

 

(c)  By post. Print off the form below and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

 

9.2  Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at 47 Kensington House, 5 Radnor Terrace, London W14 8BU, United Kingdom or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on +447376945479 or email us at info@dermaorganicsbycfbp.com for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

 

9.3  We will pay the costs of return:

 

(a)  if the products are faulty or misdescribed; or

 

(b)  if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

 

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

 

9.4  What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery.

 

9.5  How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

 

9.6  Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

 

(a)  We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

 

(b)  The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

 

9.7  When your refund will be made. Your refund will be made within 14 days from the day on which we receive the product back from you.

 

  1. OUR RIGHTS TO END THE CONTRACT

 

10.1  We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you.

 

10.2  If we end the contract we will refund any money you have paid in advance for products we have not provided but we may deduct or charge reasonable compensation for the net costs we will incur as a result of your breaking the contract.

 

10.3  We may withdraw any of our products for sale on the website.  If you have submitted an order that we have accepted and we withdraw the product, we will refund any sums you have paid in advance for products which will not be provided.

 

  1. IF THERE IS A PROBLEM WITH THE PRODUCT

 

11.1  If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +447376945479 or write to us at 47 Lord Kensington House, 5 Radnor Terrace, London W14 8BU, United Kingdom or info@dermaorganicsbycfbp.com.

 

11.2  Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract.  That means that all of our products must be of satisfactory quality, fit for their general purpose and meet any description given to them. Nothing in these terms will affect your legal rights.

 

11.3  Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on +447376945479 or email us at info@dermaorganicsbycfbp.com for a return label or to arrange collection.  We would recommend that products be returned by a tracked and signed for method as we will not make a refund until after the products have actually been received by us and we have had the opportunity to inspect them.

 

  1. PRICE AND PAYMENT 

 

12.1  The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 12.3 for what happens if we discover an error in the price of the product you order.

 

12.2  We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

 

12.3  What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

 

12.4  When you must pay and how you must pay. We accept payments using third party payment services and details can be found on the website. You must pay for the products at the time you submit your order to us.

 

  1. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

 

13.1  If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill[, but we are not responsible for any loss or damage that is not foreseeable]. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

 

13.2  We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample; of satisfactory quality and fit for any particular purpose made known to us.

 

13.3  We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

  1. HOW WE MAY USE YOUR PERSONAL INFORMATION

 

14.1  Please also refer to our Privacy Policy www.dermaorganicsbycfbp.com/privacy-policy/.  How we will use your personal information. We will use the personal information you provide to us:

 

(a)  to supply the products to you;

 

(b)  to process your payment for the products; and

 

(c)  if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

 

14.2  We will only give your personal information to third parties where the law either requires or allows us to do so.

 

  1. ADDITIONAL TERMS FOR GOODS ORDERED OR DELIVERED OUTSIDE OF THE UK

 

15.1  The timing and the cost of delivering will be as shown on our website.

 

15.2  You are responsible for payment of any import tax, local duties etc. that may be payable upon delivery of the products.

 

15.3  The products will be deemed delivered if, for any reason, they are seized by any import or other government body due to the non-payment of import duties.

 

15.4  If you cancel this contract for goods that have been delivered outside of the European Union we will reimburse to you the cost of the goods once you have returned them to us, but not the cost of postage/delivery.  WE WILL DEDUCT THE ORIGINAL DELIVERY COSTS EVEN IF WE HAVE NOT CHARGED THESE TO YOU IN THE FIRST INSTANCE

 

15.5  You will also be responsible for paying any duties or tax payable on the products when they are delivered back to the UK.

 

  1. OTHER IMPORTANT TERMS

 

16.1  We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 21 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

 

16.2  You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

 

16.3  This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

 

16.4  If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

 

16.5  Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

 

16.6 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

 

16.7  Alternative dispute resolution. Alternative dispute resolution (ADR) is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact and ADR.  We are not presently members of an ADR but we will consider any request by you to be bound by an ADR scheme but we reserve the absolute right to refuse such a request without reason.   In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

 

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