Delivery & Returns Draft

United Kingdom, Guernsey, Isle of Man & Jersey

Royal Mail Standard orders over £40 (FREE) 

Royal Mail Standard £3.20

Royal Mail shipping - Orders of 1KG and over £32

Royal Mail Tracked & Signed. 3-5 working days 

DHL Express (recommended) from £7.80

Royal Mail Next Working Day £15

Royal Mail Tracked & Signed. Order before 2pm to receive the next working day.

 

 

United States

Royal Mail Standard orders over $150 (FREE) 

Royal Mail Standard £18

Royal Mail shipping - Orders of 1KG and over £32

Royal Mail Tracked & Signed. 5-14 working days 

DHL Express (recommended) from £19.97

DHL Express- Orders of 1KG-1.99KG £20.17

DHL Express- Orders of 2KG-2.99KG £23.65

DHL Express- Orders of 3KG-5KG £30.69

DHL Tracked 3-5 working days 

 

 

Africa

DHL Standard orders over £150 (FREE) 

DHL Standard £50

DHL Tracked & Signed. 5-14 working days 

 

 

Belgium, Ireland, Luxembourg & Netherlands  

Royal Mail Standard orders over €50 (FREE) 

Royal Mail Standard £12.95

Royal Mail shipping - Orders of 1KG and over £32

Royal Mail Tracked & Signed. 3-7 working days

DHL Express (recommended) from £14.40 

DHL Tracked. 3-5 working days 

 

Austria, Denmark, Finland, Vatican City, Italy, Portugal, San Marino, Spain & Sweden

Royal Mail Standard orders over €50 (FREE) 

Royal Mail Standard £12.95

Royal Mail shipping - Orders of 1KG and over £32

Royal Mail Tracked & Signed. 3-7 working days

DHL Express (recommended) from £20.40 

DHL Tracked. 3-5 working days  

           

Andorra, Bulgaria, Croatia, Cyprus, Czechia, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia & Slovenia 

Royal Mail Standard orders over €50 (FREE) 

Royal Mail Standard £12.95

Royal Mail shipping - Orders of 1KG and over £32

Royal Mail Tracked & Signed. 3-7 working days

DHL Express (recommended) from £19.50 

 DHL Tracked. 3-5 working days   

 

Israel, Albania, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Iceland, Kosovo, Liechtenstein, Montenegro, North Macedonia, Norway, Serbia, Switzerland & Turkey

Royal Mail Standard orders over €50 (FREE)

Royal Mail Standard £12.95

Royal Mail shipping - Orders of 1KG and over £32

Royal Mail Tracked & Signed. 3-7 working days

DHL Express (recommended) from £23.40 

DHL Tracked. 3-5 working days  

 

Monaco 

Royal Mail Standard orders over €50 (FREE) 

Royal Mail Standard £12.95

Royal Mail shipping - Orders of 1KG and over £32

Royal Mail Tracked & Signed. 3-7 working days

DHL Express (recommended) from £17.10 

Royal Mail Rest of World Standard £18 (Free on orders over $100) 

Royal Mail Tracked & Signed. 5-14 working days                 

 

 

Åland Islands, Armenia, Belarus, Bouvet Island, France, Georgia, Germany, Greenland, Guadeloupe, Mayotte, Moldova, Réunion, Svalbard & Jan Mayen, Ukraine 

Royal Mail Standard orders over €50 (FREE) 

Royal Mail Standard £12.95

Royal Mail shipping - Orders of 1KG and over £32

Royal Mail Tracked & Signed. 3-7 working days

 

 

Rest of World  

Royal Mail Standard orders over $100 (FREE)

Royal Mail Standard from £18

Royal Mail Tracked & Signed. 5-14 working days 

 

 
PLEASE NOTE: Derma Organics products are handmade and might take up to 2-7 days to despatch.


 
Returns

Your satisfaction is important to us. If you are not happy with your products, you may return them for a refund within 14 days of the products being received, or, you may exchange your products within 30 days of the product being received. Confirmation date of package delivery is verified through package tracking. Shipping costs will not be refunded. Products will be shipped back to us at the customer's expense. Returned products must be received by Derma Organics before any new product is shipped out or any credit/refund is given. 

We have products for every skin type so if something is not working for you, we encourage you to try another product to better suit your needs.
Any products purchased from another retailer or distributor can only be returned or exchanged through them. Please note that the return policy may vary with each distributor of Derma Organics and we are not responsible for products purchased through them.

Return process 

E-mail our customer service team at info@dermaorganicsbycfbp.com, once the return request is reviewed and approved, carefully re-pack the product with your packing slip, email address, reason for return and return it to us through Royal Mail or USPS to the address below. Products must be shipped back to us within 7 days of the refund or exchange request to the address below: 
For UK and European customer returns:

Derma Organics Returns
Flat 47, Lord Kensington house
5 Radnor terrace
Kensington
W14 8BU

For US customer returns:
Derma Organics Returns
111 Regal Row 
Dallas, TX 75247


Adverse Reactions

Derma Organics will not be held liable for any adverse reactions. If a reaction occurs, please contact your physician immediately. 
If you believe you have experienced an adverse reaction to one of our products, please contact us with your before and after picture at info@dermaorganicsbycfbp.com

 
Limitation of Liability

Derma Organics shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, interpretation or misinterpretation of product benefits or the performance of the products, even if Derma Organics has been advised of the possibility of such damages.