Delivery & Returns

Evri Hermes orders over £150 (FREE) 

Royal mail 2^nd class (under 1kg) - £3.50

Royal mail NEXT DAY before 2pm- £12

Royal Mail 2^nd class Tracked. 3-5 working days

Royal Mail NEXT DAY Tracked & Signed. Order before 2pm to receive the next working day.

Evri Hermes (recommended) (under 1kg)- £3.50

Evri Hermes (over 2kg)- £4.27

Evri Hermes 3-5 working days

DHL Express (under 1 kg)- £7.50

DHL Express (over 2 kg)- £10.50

DHL Express (over 5kg) -£17

DHL Tracked 3-5 working days 

 

 

USPS PRIORITY orders over $250 (FREE) 

USPS 1st class (under 1 lb)- $4

USPS PRIORITY (over 2 lb) - $8.50

USPS PRIORITY (over 5 lbs.)- $17.83 

USPS 1^st class. 3-5 working days 

USPS PRIORITY. 3-5 working days

 

 

Evri Hermes (under 1 kg)-£14.11

 Evri Hermes (over 2 kg)- £19.13

Evri Hermes 3-5 working days

 DHL Express (over 5kg)- £28

 DHL Tracked & Signed. 3-5 working days 

 

DHL Express orders over $250 (FREE) 

DHL Express (under 1kg) -$60

DHL Express (over 2kg)-$80

DHL Express (5 kg)-$100

DHL Tracked & Signed. 5-14 working days 

  

 

DHL Express orders over $250 (FREE)

DHL Express (under 1kg) -$55

DHL Express (over 2kg)-$65

DHL Express (5 kg)-$80

DHL Tracked & Signed. 5-14 working days 

  
PLEASE NOTE: Derma Organics products are handmade and might take up to 2-7 days to despatch.

         

   

Your satisfaction is important to us. If you are not happy with your products, you may return them for a refund within 14 days of the products being received, or, you may exchange your products within 30 days of the product being received. Confirmation date of package delivery is verified through package tracking. Shipping costs will not be refunded. Products will be shipped back to us at the customer's expense. Returned products must be received by Derma Organics before any new product is shipped out or any credit/refund is given. 

Any products purchased from another retailer or distributor can only be returned or exchanged through them. Please note that the return policy may vary with each distributor of Derma Organics, and we are not responsible for products purchased through them.

E-mail our customer service team at info@dermaorganicsbycfbp.com, once the return request is reviewed and approved, carefully re-pack the product with your packing slip, email address, reason for return and return it to us through Royal Mail or USPS to the address below. Products must be shipped back to us within 7 days of the refund or exchange request to the address below: 

For US customer returns
Derma Organics Returns
111 Regal Row 
Dallas, TX 75247

Derma Organics shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, interpretation or misinterpretation of product benefits or the performance of the products, even if Derma Organics has been advised of the possibility of such damages.